Terms & Conditions

Order Timing - All SteamBritannia™ prints are printed to order.


Product printing orders will be placed after credit card payment has been processed.  When SteamBritannia™ has received your order you will receive email confirmation.  Your order will be placed with the printer closest to your shipping address in one business day.  These printers are busy and often have their daily production schedules set for many days ahead.

 

SteamBritannia™ has printing, packing and shipping arrangements with very high-quality Giclée printers in Atlanta, USA and Edinbugh, UK.  This offers the following advantages to customers in North America and the European Union: 

  • Local (lower) shipping costs

  • Local supply – No import duties

  • Faster local order response

Please allow up to two weeks for your order to be printed and packaged ready for shipping.  For canvases that are stretched/wrapped and/or framed please allow up to three weeks for delivery.

 

Packing and Shipping - All giclée prints are rolled and shipped in sturdy tubes via:

  • US Postal Service’s Priority Mail service in the USA and Canada.

  • First class Royal Mail in the UK and the European Union.

  • US Postal Service's Priority Mail service will be used for all orders outside of North America and the European Union.  This  includes Japan, China, Asia, Australasia, Africa, Central and South America.

Once an order is packaged and entered in the shipping carrier’s system, delivery is expected within the USA, Canada or UK in 3 to 5 business days.  Delivery to other countries will take longer. 

 

Returns Policy - Once shipped, all sales are final except in the case of product defect caused by the printer error or damage during shipping.

 

SteamBritannia™ will only accept returns of products that have been damaged or are defective upon removal from the original shipment packaging.  In the unlikely event that a print has been defectively printed or damaged in transit, please take a digital photograph of it within 2 days of receipt.  Complete the returns section on this website and attach the digital photograph.  Submit the returns message on the website.

 

SteamBritannia™ will contact you to discuss the condition of your order, and apply a returns policy on a case-by-case basis.  SteamBritannia™ has complete confidence on the high quality printing and packaging for shipping capabilities of our printers.  SteamBritannia™ will not accept a return because a customer changes his/her mind and does not like an ordered print in pristine condition.